To export and animated model from 3DS Max, export it manually in Collada:
In 3DS Max, open the 3D model view.
2. Then go to “File” > “Export” >Export non native file formats.
3. Then select”Autodesk Collada” or OBJ-Exporter.
4. Finally, find and zip the dae. file and textures (or the obj file and the material) and upload the .zip file onto Augment manager.
Read the article “Adding a 3D model manually” to find out how to upload the model manually.